1.Overview
This policy explains what information Kraze collects when you visit the site, buy a license, use the account portal or run the spoofer, and how that information is used. We only collect what we need to deliver and support the products you buy.
2.What we collect
- Account details
- Your email address and login credentials when you create an account. Authentication is handled by Supabase; we never see your password in plain text.
- Purchases
- Order records such as the product, variant, price, payment status, order ID and the email used at checkout. Card and PayPal payments are processed by Komerza and crypto payments by Komerza and NOWPayments. We do not receive or store your card or wallet credentials.
- License keys
- The keys issued to you, when they were redeemed and which account they belong to.
- Cart activity
- If you enter your email at checkout but do not finish, we store the cart contents and email so we can send a reminder.
- Spoofer data
- When you use the spoofer and web control panel, the app uploads hardware identifiers (serials before and after spoofing), spoof logs, relay session data and the IP address of the connecting device.
- Support
- Messages and contact details you send through support tickets, the on-site support chat, or our Discord server and Discord bot (including your Discord username and ID).
- Reseller data
- For resellers: store branding, customer lists, key orders, deposits and settings you configure.
3.How we use it
To deliver and validate license keys, run the web control panel, process orders and refunds, show you your spoof history, prevent fraud and key sharing, answer support requests, and send transactional emails (key delivery, account and order emails).
We do not sell your personal information and we do not use it for third-party advertising.
4.Emails
Transactional emails are sent through Resend. Abandoned-cart reminders are only sent to the email you entered at checkout, and every reminder includes an unsubscribe link that stops further reminders.
6.Retention
Relay sessions expire after 24 hours. Account, order and license records are kept while your account is active and as long as needed for support, fraud prevention and record keeping. Spoof logs are kept so you can review your history; you can ask us to remove them.
8.Your choices
You can request a copy of your data, ask us to correct it, or ask us to delete your account and associated records by contacting us. Some records (such as completed orders) may need to be kept for fraud prevention or legal reasons.
9.Security
Access to stored data is restricted to the systems and staff that need it. No method of transmission or storage is perfectly secure, but we take reasonable steps to protect your information.
10.Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed. Continued use of our services after changes means you accept the updated policy.
11.Contact
For privacy questions or data requests, open a support ticket from your account or contact us via our Discord server.